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Forum: Frequently Asked Questions (Read Only)

  1. Email Template Builder - How it works?

    The following quicktime movie shows you how to create an email template by using the template builder of Oempro: http://media.octeth.com/sneakpeeks/Email Template Management.mov

    Started by Cem, July 2nd, 2010 11:56 AM
    • Replies: 0
    • Views: 4,342
    July 2nd, 2010 11:56 AM Go to last post
  2. What happens when an existing email address is imported?

    If "Update existing subscriber data" option is checked during the import process, Oempro will update the existing subscriber information with the one that exists in your import data. If that option is unchecked, Oempro will mark the existing subscriber information as "duplicate".

    Started by Cem, June 28th, 2010 07:56 PM
    • Replies: 0
    • Views: 1,296
    June 28th, 2010 07:56 PM Go to last post
  3. How to translate help texts which are located on the right side of the user interface

    Help texts are not included in the language file. Therefore, they need to be translated by editing help content files located under: /oempro/templates/weefive/desktop/help/ You will find several files starting with "help_" prefix. Editing these files will let you to change those help texts.

    Started by Cem, May 27th, 2010 01:18 PM
    • Replies: 1
    • Views: 1,287
    June 22nd, 2010 02:16 PM Go to last post
  4. How to make help content files supporting multi-languages?

    In v4.1, help contents (paragraphs on the right side of the user interface) are located inside /templates/weefive/desktop/help/ directory. Unfortunately, these files are not language specific which means they do not support multi-language based on user preference. However, there's an easy way to...

    Started by Cem, June 22nd, 2010 02:13 PM
    • Replies: 0
    • Views: 1,117
    June 22nd, 2010 02:13 PM Go to last post
  5. How to use Amazon S3 service for media storage?

    Oempro can store your email images on your server hard disk, on your MySQL database or on your Amazon S3 account. To setup this feature, follow these steps: Login to your Oempro admin area Click "Settings" link on the top menu Click "Uploads and Media Library" link on the left menu...

    Started by Cem, June 22nd, 2010 10:17 AM
    • Replies: 0
    • Views: 1,421
    June 22nd, 2010 10:17 AM Go to last post
  6. How to ignore link tracking for specific links?

    If you want to avoid link tracking for specific links in your email, just add a class to your link "no-link-track". Example: <a href="http://octeth.com" class="no-link-track">Octeth Website</a>

    Started by Cem, June 22nd, 2010 09:53 AM
    • Replies: 0
    • Views: 1,139
    June 22nd, 2010 09:53 AM Go to last post
  7. Is it possible to get statistics of the same link on different parts of the email?

    Yes, this is possible. For example, you have three "Purchase" link in your email content and you want to see which position makes the best conversion. To get this data, simply add "title" parameter to the URL. Top Purchase Link: <a href="http://yourdomain.com/purchase/" title="Top Purchase...

    Started by Cem, June 18th, 2010 11:00 AM
    • Replies: 0
    • Views: 1,160
    June 18th, 2010 11:00 AM Go to last post
  8. How soft bounces are converted to hard bounces?

    Oempro has capability to move subscribers from active to soft bounced and then hard bounced based on your detection threshold settings in Admin Area > Settings > Email Delivery > Thresholds option. Once an email address (subscriber) is identified as soft bounced, Oempro will keep a counter for...

    Started by Cem, June 7th, 2010 11:01 AM
    • Replies: 0
    • Views: 1,438
    June 7th, 2010 11:01 AM Go to last post
  9. How to create email templates inside Oempro

    We recorded a quick and dirty screen cast showing you how to create an email template with editable regions. The following screen cast shows you transferring your HTML email content code to Oempro, setting editable and repeating regions and creating the email template. We will publish more...

    Started by Cem, June 4th, 2010 09:59 AM
    • Replies: 0
    • Views: 1,467
    June 4th, 2010 09:59 AM Go to last post
  10. How to integrate Oempro with Google Analytics

    Oempro has a built-in feature for integrating your email campaigns with the free Google Analytics service. This article assumes that you have already setup Google Analytics on your website. The process is quite straight forward. While creating your email campaign, there is an option in the...

    Started by Cem, June 4th, 2010 09:44 AM
    • Replies: 0
    • Views: 1,527
    June 4th, 2010 09:44 AM Go to last post
  11. How to enable friendly URLs for Oempro?

    Oempro supports friendly URLs. By default, you can access to admin area with such an URL as an example: http://oempro4.local/app/index.php?/admin/overview/ Once friendly URL support is enabled, it will be: http://oempro4.local/app/admin/overview/ To setup this feature, follow these...

    Started by Cem, May 25th, 2010 04:23 PM
    • Replies: 0
    • Views: 1,561
    May 25th, 2010 04:23 PM Go to last post
  12. My sending stops at certain amounts or after a while, why?

    This kind of problems occur because of a time-out setting on your server. If your delivery is stopping after a while such as after sending 5,000 emails or after 5 minutes, please check the following; max_execution_time value in your PHP.INI is set to a very high number such as 7200 seconds (2...

    Started by Cem, May 22nd, 2010 12:05 PM
    • Replies: 0
    • Views: 1,548
    May 22nd, 2010 12:05 PM Go to last post
  13. Is it possible to share campaigns and lists between users?

    Unfortunately this is not possible. Oempro is designed and developed to offer 100% isolated and private area for every user in the system. This means that campaigns, auto responders, subscriber lists, statistics and other data can not be shared/accessed between users.

    Started by Cem, May 15th, 2010 08:29 PM
    • Replies: 0
    • Views: 1,153
    May 15th, 2010 08:29 PM Go to last post
  14. I get "Invalid License" error message

    If you see "invalid license" message on the login screen of Oempro, it's because the license.dat file has been generated for another domain (or sub-domain). Please check the following: Login to your client area Go to downloads Check the domain which you have registered for the license.dat...

    Started by Cem, May 15th, 2010 08:28 PM
    • Replies: 0
    • Views: 1,427
    May 15th, 2010 08:28 PM Go to last post
  15. How To Move Oempro From One Domain To Another?

    Please refer to the following user guide section: http://octeth.com/docs/oempro_v41x/moving_oempro_from_one_server_to_another/

    Started by Cem, May 15th, 2010 08:26 PM
    • Replies: 0
    • Views: 1,243
    May 15th, 2010 08:26 PM Go to last post
  16. How To Change The Domain Of Oempro?

    If you are planning to change the domain which points to your Oempro installation, simply follow these easy steps: Login to your client area (http://octeth.com/clientarea/) Go to "Downloads" Delete the existing license.dat file Create a new license.dat file for the new domain (ex:...

    Started by Cem, May 15th, 2010 08:26 PM
    • Replies: 0
    • Views: 1,339
    May 15th, 2010 08:26 PM Go to last post
  17. What are tags for?

    Tags are used to "categorize" campaigns. You can manage your tags under "User Area > Manage > Tags" section. You can add and remove tags to the system. In order to assign campaigns to tags, simply go to campaign list ("User Area > Campaigns > Browse") and select campaigns you wish to assign to a...

    Started by Cem, May 15th, 2010 08:24 PM
    • Replies: 0
    • Views: 1,233
    May 15th, 2010 08:24 PM Go to last post
  18. My campaign doesn't get send, why?

    If you have created a campaign but it's still in "pending for delivery" status, please check the following: Be sure that you have selected recipient lists in step 1 of campaign create/edit section Be sure that you have selected an email content in step 2 of campaign create/edit section Be...

    Started by Cem, May 15th, 2010 08:04 PM
    • Replies: 0
    • Views: 1,473
    May 15th, 2010 08:04 PM Go to last post
  19. How To Avoid Users Seeing Send Engine Link In User Area

    In order to hide (or show) "Send Pending Campaigns" link inside user area, follow these steps: Login to your Oempro admin area Go to "Settings > Preferences" section Select one of the options you prefer in "Send Engine Link" field based on your needs

    Started by Cem, May 15th, 2010 08:02 PM
    • Replies: 0
    • Views: 3,637
    May 15th, 2010 08:02 PM Go to last post

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