Forum: Questions, Problems and Troubleshooting

Hi All, I Had a problem with an Ip and I had about 4000 subscribers bounced from hotmail, but it is correct now ( I send 100k a day to hotmail). How can I put back this subscribers to It´s lists. What is the sql to do that in that especific day. Thanks in advanced.

It seems like forever Cem and Mert has comment anything on this forum. This is not good customer relationship... :(

Hi all, Is it possible to not have a list-subscribe element in a mailing? Of to change the url in there to point to a custom url? This since we do not maintain our subscribers in oempro but in another database. The url needs to point to a settings page on our website. Preferably the url would...

Hi there, I was wondering, is there a way to configure Oempro to deliver transactional emails (alerts from oempro and preview emails) via different delivery settings than the ones used to send campaigns? Whats the best way to configure this? Do transactional emails use the "Default Delivery...

I sell my version of Oempro 4 to clients and they want a user guide. I was wondering if there was one other than the paltry http://help.octeth.com/oempro/index.php?pg=kb.book&id=2 Plus, different question entirely, but is there a list of sites / services out there that use Oempro like Sendloop?

I finally gave up it has too complicated for me . I went with one that i can run of my Mac desk top which is all i really need was hoping to get my workers to use mine also but its too hard for a non programer . So I am selling my license just make me an offer I am selling the license with a...

Hello, I'm having some trouble using this: parent::RegisterHook('Action', 'User.Create.Post', self::$PluginName, 'my_function'); (http://old.octeth.com/docs/oempro/developers/plugins/hooks/user.create.post/) I have been trying to get this to work without success, as far as I understand...

Hi, There used to be a video tutorial in these forums about creating a "Table of Contents" within an email template. Since the forum changes I can't find the tutorial. Can you please re-post this as I can't get it working? Thanks.

Please help me understand how to include personalized content in the latest version of OemPro. My organization is running an older version of OemPro and we are trying to move our newsletters to the latest version. In the older version (I'm not sure which version, but its at least 4 years old),...

....never get screenshots of all of the clients.... why?

The built in spam check against spamassasin VERY often reports -0.0 and 0.0 of values when we know for sure that is not true. Timeout problems or?

We purchased the RSVP plug-in for the previous version, were promised that it would be upgraded. I can not seem to find any reference to it anymore but I have need. What happened to this?

Hello, Subject says it all: "How do I see *WHY* an address is bouncing?" I can see which email addresses are bouncing, but I can't see WHY they are bouncing. Is this information logged anywhere? Thanks, Joel

I have been using OEMPRO for years but last week we moved to a new server and since then oempro just sends out around 80 mails after which a popup appears with 'undefined' as message. Any suggestions? Can somebody help me please. I am kind of lost :-( Use 4.0.6

Hi, I wanted to know if anyone has seen or experienced this issue before... We have run a few live campaigns successfully until yesterday when all files generated by campaign would append equal sign ( = ) in almost every line of html code which causes the layout to display incorrectly. The...

Hi, Got a weird problem here... // Pre-check: 1 - Admin Email test is successfull 2 - Campaign test is also successful 3 - Tried on several newly created campaign, same thing

Simple question, Could you indicate how we can get the list from subscribers/email address of people who are suppressed from SPAM complaint? I've tried with Subscribers.Get with SubscriberSegment=Suppressed but it doesn't work... it's empty when I actually have 1 SPAM complaint to the...

Hi, I've realized that since a particular day, my customized synchronisation scheduled Cron job has stopped to work properly. My cURL calling Subscribers.Get from the API gave me an error while getting the list. As I tried manually directly through my browser, I had a "remote server not...

Hi, I've tried to look-up information regarding bounce email setup but could not find solid answer... Using the setup in Oempro to write the files to a directory, how can we link bounced messages back to Oempro? Oempro is no longer setup as SMTP, so it cannot capture hard bounces as before but...

Hi there, i have had an issue with the Admin Overview page for the last several versions (currently on 4.3.4). Accessing this page often takes in excess of 30 seconds. And because this is the default page when you login, it takes forever to login. All other pages in the admin area load nice and...

Is it possible to allow users access to the Email Template Builder? Ideally I want users to be able to build templates, add modules, edit colours and images etc as well as their emails.

Hi, I have tryied to setup Amazon S3 with my Oempro (im using the latest version) with no success. I have open a ticket with octeth team in order for they to help me and they said that at this momment there are some major issues with S3 integration. So can someone else confirm this? Does...

Hi all, First, before writing this email, I want to say to the readers and to Octeth team that I have been very patient and trying to do my best to be understanding and nice. But today, I feel more than frustrated. In a few days, I will need to pay to renew my upgrade and support licence, and I...

Hi I dont want to give my users the ability to embed images in emails due to the possibility of huge bandwidth being used, is it possible to disable this option for my clients??? i cant see it anywhere in the group permissions thanks Mike

I use Sendgrid to send out our emails, however it takes ages to send out. Is there a setting or a way to get it to send out instantly?

Hi, Today I was trying to create a removable element in a template so I've set a div (containing a table) as duplicable but, while test driving, there was no remove/delete option (unless for the duplicated content). If I try and set the inner table (inside the div) as duplicable the remove...

I am looking for email templates that will work in Oempro (that have all the iguana editable regions pre-configured). Willing to pay. Please contact me if you have templates or are willing to design them. Thanks

I am looking for some better email templates... Does anyone have any they've set up that i can buy?

Hi, I had a client today ask if she could edit the templates in the content builder, however on checking I found I couldn't - unlike mailchimp etc. Other than starting from scratch and adding HTML code, which not everyone can do, is there a way for a user to select a template and edit the...

Anyone else notice barracuda systems hitting all the links in e-mails the past few weeks? It is throwing our link (click) count off greatly... Just wanting to confirm my theory...