Forum: Questions, Problems and Troubleshooting

We are getting an ongoing issue from one of our customers... Their campaigns dont fully send out to every email in their list. One that went out yesterday sent to 1 out of 54 subscribers! What would cause this and how can i fix it?

We have just moved our hosting to Amazon EC2 and our sending is (and has always been) through Sendgrid, but i want to set up a more permanent sending method such as an MTA and dedicated server. We have the unlimited licence and have paying customers using our system and soon there will be a lot...

Hi, I have a multiple instance postfix setup. I want to be able to set Oempro to send via the local MTA mail queue path and i want to set it to use the correct postfix instance (in this case postfix-ms03). This is the command that you should use to do this: /usr/sbin/sendmail -C...

One of my clients has pointed out that the click/open stats show the incorrect time for their timezone. See image below... In this particular case the click shows a timestamp of "2pm Today", whilst it is 9am at their location. Timezone is correctly set for that users account, and displays...

Hey all, I am trying to setup piping in PMTA to deal with the bounce, fbl, complaint, etc. emails. I am getting an error, as it state the script is not executable. I am using the following in the config file: <domain bounce.returndomain.com> type pipe

Hi, Most of my mails are sent out twice. The Recipient gets two mails in the same minute to the same E-Mail-Adrress with different Message IDs: http://dl.dropbox.com/u/750094/cgbjfbag.png This happens with many mails!! What can I do??

Client sent out an email this morning and I received this below. Oh-oh. What gives? Another client had a similar problem yesterday, but the ones I received from them looked okay, while other people they sent to looked like this one below. HELP! SelfSend Campaign: 11 MIME-Version: 1.0...

Hi We just setup the cron jobs for oempro but now every time they run our other applications come to a complete halt. This is particularly strange as there are no jobs setup, there are no emails to send or bounces to process so I don't know why it would be slow? Any ideas?

Hello! I have a list with 140.000 email addresses and sending are very slow (2.2 mail/sec) and when I try to import a csv files with another 56.000 email addresses the import run more 2 hours... When I create the list and I import first ~70.000 email, import run 2-3 minutes. Now I create another...

In the Administrator interface, the test emails go through perfect. And even in Amazon SES it shows the messages (test) as sent. My problem is occurring when trying to mail from my user account. It fails 100%, as if its having issues connecting to the remote SMTP server? Is there any way to...

Hi friends. My all campains send 8950 emails and stop send. At painel show sending, but at count stop. I dont know config CRON Jobs at cpanel. I configure but he does not function. Can somebody help me? Thanks

Id like to know that test URL to see if campaign is sending or not! Also why this problem occurs if i think i did all crons are setup right? Tnks

Hi, Got a weird problem here... // Pre-check: 1 - Admin Email test is successfull 2 - Campaign test is also successful 3 - Tried on several newly created campaign, same thing

Hi Octeth, Please update or fix this forum so the RSS feed for the different branches works again. I find this feature really useful for staying on top of things. Many thanks, Luke

Is there a way to convert translations from the 4.0.x version (multiple files) to the newer version of the translation file in 4.3.x? I know will probably be incomplete, but at least it would be a good starting point.

My server logfile shows this: Apr 20 11:49:36 h1762673 postfix/smtpd: 8331936E02E9: client=localhost.localdomain Apr 20 11:49:36 h1762673 postfix/cleanup: 8331936E02E9: message-id=<57a0f2886e9ab5affcba8393c0ef2862@localhost.localdomain> Apr 20 11:49:36 h1762673 opendkim: 8331936E02E9:...

I see from the v4.4.0 change logs that there are now references to Cockpito. Could you please let me know if there is now a ready made integration for this with Oempro? I recently contacted them a couple of months ago and they said they didn't have one. If there is I would purchase a license for it...

VERY often we get -0,0 at spamcheck.....

Hi! I wonder if someone has developed some type of plugin that we might be interested in buying? Kind Regards, Mats Lindström CEO/Founder of MailCom Europe AB, Sweden