Product Installation Service Policy
Product installation service is provided with a nominal fee ($200.00 USD per installation request). Installation requests must be submitted through the "Help Desk > Installation Request" form. Installation requests submitted through other channels will not be processed.
Supported Installation Procedures and Steps
Following procedures and steps are supported and covered by our Installation Service Policy:
- Uploading Oempro files to the FTP server
- Setting up Oempro file and directory permissions
- Creating Oempro database tables on an existing MySQL database
- Setting up the Oempro administrator account
- Setting up bounce, fbl and email request handling on cPanel and Plesk control panels
- CRON, email piping and pop3 account setup on cPanel and Plesk control panels
Not Supported Procedures and Steps
Following procedures and steps are NOT covered by our Installation Service Service Policy and our support team will not be able to help on these cases:
- CRON setup on servers without cPanel and Plesk control panels
- Email piping on servers without cPanel and Plesk control panels
- POP3 account setup on servers without cPanel and Plesk control panels
- Database setup on servers without cPanel and Plesk control panels
- Web server, mail server, MySQL server or any other server component installation or configuration
Response Times
Dedicated Octeth Support Team targets the fastest response time for every received ticket. However, some tickets may take longer to resolve. We never guarantee a resolution time or quick response to our customers.
Average new ticket reply duration is maximum 24 work hours. Each received ticket has the same priority with other pending tickets and tickets are replied in first-in-first-out order.
Reported problems through the community forum, email, live chat, phone conversation or any other mediums other than the web based help desk system will not be received and replied by the support team.
Octeth Support Team work hours are 10am - 6pm GMT+2 Monday through Friday. No support service is provided during National Holidays and after work hours.
Liability
YOUR USE OF THESE PAGES AND ANY SOFTWARE AND SUPPORT ACQUIRED FROM OCTETH IS AT YOUR SOLE RISK. THIS WEB SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OCTETH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THIS WEB SITE AND ITS SOFTWARE.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT OCTETH IS NOT LIABLE FOR ANY, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, FAILURE TO REALIZE EXPECTED SAVINGS, OR OTHER INTANGIBLE LOSSES ARISING FROM YOUR USE OF THIS WEB SITE OR SOFTWARE OR SERVICES ACQUIRED FROM OCTETH, EVEN IF OCTETH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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