Refund Policy

30-Day Money-Back Guarantee

We stand behind Octeth with a 30-day money-back guarantee on the one-time perpetual license fee. If Octeth is not the right fit, you may request a full refund of the license fee within 30 days of your purchase, no questions asked.

What's Covered

• The perpetual license fee. The one-time license fee is fully refundable if you request a refund within 30 days of purchase.

If you request a refund of your license fee, your license is terminated, and you agree to stop using the software and delete all copies, as described in the EULA.

What's Not Covered

The guarantee applies to the license fee only. The following are not refundable under the 30-day guarantee:

• Services already performed. Premium installation, training sessions, migration, and similar professional services that have already been delivered are not refundable, because the work has been done.
• Service Packages and renewals. See "Service Package Renewals" below.
• Email List Verification credits. Credit purchases are non-refundable. See "Email List Verification Credits" below.
• Octeth Care. The managed server maintenance service has its own refund terms. See "Octeth Care" below.
• The Community License. The free Community License has no fee, so there is nothing to refund.
• Third-party costs. Amounts you pay directly to third parties (such as your email/SMS sending provider or your own hosting) are not paid to Octeth and are not refundable by us.

How to Request a Refund

To request a refund, contact us within the 30-day window by email at [email protected] with your order details (such as the name and email used for the purchase and your order or invoice number). A clear statement that you would like a refund of your license fee is all we need.

How Refunds Are Processed

Approved refunds are issued to the original payment method used for the purchase. We will process the refund promptly, typically within 14 days of confirming your eligible request. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. You will not be charged any fee by us for the refund.

Service Package Renewals

Optional annual Service Packages (continued updates and support) are billed in advance for each annual term. Service Package fees are non-refundable once the term has begun, except where required by law. You can choose not to renew before the start of the next term. A lapsed or non-renewed Service Package does not affect your perpetual right to use the software you have licensed. It affects only your access to new updates and support.

Email List Verification Credits

Credits for the Email List Verification service in the Octeth Client Portal (my.octeth.com) are non-refundable once purchased, except where required by law. The 30-day money-back guarantee does not apply to them.

Credits never expire. If the verification provider cannot check an address, the credit used for it is returned to your account automatically. These returns are made as credits, not money.

Octeth Care

Octeth Care is billed monthly or yearly per server, under the Octeth Care Service Agreement.

• Monthly billing. Monthly fees are not refunded. If you cancel, the service continues until the end of the paid month.
• Yearly billing. You may cancel within 30 days of your first yearly payment for a full refund of that payment. After that, yearly fees are not refunded.
• Onboarding fee. Refunded if you cancel before the onboarding audit starts, and not refunded after it has started.

Chargebacks

If you believe you are entitled to a refund, please contact us first. We want to make it right and our guarantee is generous. Initiating a chargeback or payment dispute without first contacting us may delay resolution. We reserve the right to terminate the license associated with any payment that is charged back.

Contact Us

If you have any questions about this Refund Policy, you can contact us:

By email: [email protected]